Communications & Networking
Member Communications
WhatsApp and the broadcast alias stay external by client preference; in-portal messaging is a deliberately minor add-on.
#67[P1 · External]#68[P1 · External]#69[P2 · Add-on]
External channels (retained as-is)
| Channel | Type | Audience | Status |
|---|---|---|---|
| Network Broadcast | WhatsApp channel | All members | External · live |
| all@network-alias | E-mail forwarder | All member contacts | External · live |
Linked from the portal; not rebuilt inside it.
In-portal messages (minor add-on)
Baltic Freight Union
Nihon Global Lines
Admin desk
Marek: Możemy przyjąć ten ładunek w piątek.
Translated (#71): “We can take that shipment on Friday.”
Contact-request system (opt-in)
Discussion forum by trade lane
Roadmap: threaded discussions grouped by lane and cargo type.
AI#70[P2 · Differentiator]
“Who do I contact about an overdue invoice from a member?”
Use the admin desk thread, or the finance contact on the member's directory profile. I can open a contact request pre-filled with the invoice reference.
Notification centre
| Event | In-app | Push | |
|---|---|---|---|
| New RFQ match | On | On | Off |
| Data submission reminder | On | On | Off |
| AGM updates | On | On | On |
Satisfaction survey / NPS
Quarterly NPS pulse — last round: 41 (68 responses).
Sentiment analysis
Roadmap: sentiment scoring across survey free-text and feedback forms.